Visitations of all guards in their respective posts/ units are regularly made to remind them of the company policies as well as to motivate and counsel them, as the need arises. General meetings, open forum and formation in ranks are also being held periodically within the different detachment units as an effective way of keeping the deployed guards abreast of the prevailing situation and to enhance their efficiency as well as awareness of the different aspects of their job.
Foremost, ALCATRAZ’s main thrust for the past 10 years of its existence has been to ensure retention of existing clientele by providing them with top quality security services to guarantee their full satisfaction while attaining a reasonable yield to maintain its operational viability.
When uncertain conditions affect the business and industrial world, the challenge of providing effective security to a fast-changing environment increase. Meeting this challenge will require a quality-oriented outfit like ALCATRAZ SECURITY AND INVESTIGATION AGENCY, INC. that can react progressively in leadership and training, not only with management, but especially with its personnel.
ALCATRAZ believes that the secret of success in the security industry of protecting life and property of its client is to deliver a quality of service that meets or even exceeds the client’s expectations. It shall adhere to the following standard operating systems:
1.) FIELD INSPECTIONS The members of the ALCATRAZ Operations Group and the designated Field Inspectors shall routinely conduct day and night field inspections for the purpose of checking both the appearance and disposition of the security personnel on duty, as well as the status of all the equipment, paraphernalia and records.
2.) POST INSPECTIONS Supervisory personnel shall be tasked to perform regular inspections of every security guard on duty. The purpose of which may include checking on the security guards’ appearance, disposition, level of performance, compliance to instructions, implementation of client’s policies, as well as the status of the equipment issued.
